TERMS OF BUSINESS & CANCELLATION POLICY
When booking an appointment and becoming a client of SSL Massage Therapies you agree to abide by the cancellation policy and terms of business.
Prices are correct at the time of publication and are subject to change without notice. Our website has the most up-to-date prices, printed pricelists are no longer valid and will not be reprinted as part of our environmental pledge.
We aim to respond to all messages within 24 hours wherever possible during working hours.
Please allow longer if contacting us out of hours.
A 25% non-refundable booking fee is required for all appointments and must be paid on the day of booking unless otherwise agreed. If the payment is not received, the provisional booking will automatically be cancelled without notice and made available to other clients. Cash, bank transfer or card payment accepted. The non-refundable booking fee is deducted from the full cost of your treatment(s) when you attend your appointment. If you intend to pay the balance via bank transfer, please do so before the treatment commences so that we can confirm payment has been received before the treatment starts.
We understand that emergencies happen but our small business cannot sustain the rise in the number of short notice cancellations. As a result we do enforce our cancellation policy, regardless of the reason for cancelling.
You can reschedule your appointment up to 48 hours before, free of charge as long as you rebook within 12 months. If you do not rebook within 12 months of your original booking, you will forfeit the amount paid
and it will be deemed a cancellation charge. Any cancellation or reschedule made 4 - 48 hours before your appointment will incur a 25% fee. If less than 4 hours notice is provided a 50% charge is incurred. Failing to attend without any notice is charged in full. Your non-refundable booking fee will be deducted from these charges.
If you repeatedly cancel at short notice we reserve the right to refuse booking.
Please note you should not have a treatment if you are feeling unwell, have a viral infection, bacterial infection, skin infection or are on any antibiotics. Certain medical conditions and medication may also be a contraindication to treatment, it is therefore imperative that you notify us of any changes at the earliest possible opportunity.
If less than 48 hours’ notice is given you will be charged the cancellation fee.
If you are running late for your appointment, your treatment time may have to be shortened to avoid inconvenience to other clients but you will still be charged the full treatment fee. If you are more than 15 minutes late we may not be able to carry out your service and full cost will be charged.
Cash (pound sterling) - we do not accept Scottish Notes or old £10 or £20 sterling notes.
Bank transfer - must be sent prior to the appointment commencing
Card payments accepted via SumUp - any credit or debit card that displays a Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay logo as well as NFC payments via Google and Apple Pay.
A short pre-booking consultation is performed prior to your first appointment to ensure suitability of the treatment for you. All clients are required to complete digital consultation forms prior to each appointment, these are stored on a GDPR compliant portal called Consult With Confidence and will be emailed for you to complete at home and verified at your appointment. A record of all your treatments is kept for a minimum of 7 years after your last visit in line with our insurance requirements. It is your responsibility to notify us of any changes after your initial visit.
It is advisable to wait 48 hours after having any vaccine before having a treatment. If you are suffering with side effects from the vaccine, it is best wait to have any treatment until you are feeling well again.
We will not treat children under the age of 10 years. Children under the age of 16 must have full written consent from a legal guardian who MUST accompany them to the appointment. Appointments for clients under 16 have to be booked outside of school hours. If we deem a treatment on a client under the age of 16 as unsuitable or inappropriate for the individual, we have the right to refuse treatment. The client must want to have the treatment done and be mature enough to follow the aftercare advice.
We are covered under our insurance to provide treatments on pregnant clients, provided the manufacturers and training guidelines allows for use of the products or pieces of equipment on pregnant clients. If you have a history of difficult pregnancies or miscarriage, you must contact your GP, Consultant or Midwife, for written consent for the treatment to go ahead. Please note, we have not undertaken additional pregnancy massage training.
Health and Medication
It is your responsibility to inform us of any changes to your health or medication prior to your appointment. Some treatments are contraindicated if you have certain health problems, conditions or are on certain medication. This includes the common cold, skin infections and antibiotics so please notify us of any change in your current health, no matter how minor you may think it is, it could be very relevant. Failure to do so with more than 48 hours’ notice may mean your treatment can’t go ahead and a cancellation charge incurred.
Toilet facilities are available for clients to use but these are in the main part of the house, up a flight of stairs. For security purposes, our insurance company have always stipulated that anyone wishing to use the toilet must be escorted to the bathroom and that we wait outside. Paper towels available for drying hands.
As we are a home based clinic we do not have disability access, there is a low gradient slope down to the treatment room and two steps up into the room. We have an electric massage table with a lifting capacity of 205kg (440lbs)/230kg (500lb) working limit.
Printed gift certificates are available for collection, these can be for specific treatments off our main menu or for monetary value (minimum spend £15). Printed gift certificates for monetary value come with a 12-month expiry date and can be redeemed against the cost of treatments or retail. The expiry date of gift certificates for a specific treatment vary (please enquire for more information). Printed gift certificates cannot be redeemed for cash or sold. If for medical reasons you are unable to have the treatment purchased for you, we will offer an alternative treatment of the same value. No change given but any credit is valid until the expiry date. We do not accept any responsibility for lost or damaged gift certificates. Printed gift certificates are not valid once they expire, please ensure you book for your treatment within a timely manner.
Please inform us at booking if you wish to use a printed gift certificate, you will be asked for the certificate issue number and will need to present your gift certificate at the appointment before the treatment starts. We have the right to reject any booking or ask for cash payment if the certificate is not presented or is damaged.
Electronic gift certificates can now be purchased via SumUp. These can be redeemed against products or treatments. The recipient can choose how much they would like to redeem for example, if the treatment costs £40 and they have £40 in gift card credit they can either redeem the full amount or make a part payment using their e-voucher and pay the remaining balance by cash, card or bank transfer. You will need your email and/or the recipients email in order to process your order. Select the amount you wish to spend and design your own voucher. There are currently no expiry dates for SumUp gift cards but the gift card code will be required in order to redeem. The recipient will need their voucher code when redeeming the value.
To purchase please get in touch and we will send you the link to place your order.
Please note if you have been banned from booking at SSL Massage Therapies for breaching our terms of business and cancellation policy you will not be able to redeem vouchers against treatments.
Behaviour and Conduct
We have a zero tolerance policy for any inappropriate, abusive or threatening behaviour. If you behave in such a way you will no longer be accepted as a client at SSL Massage Therapies and such behaviour may be reported to the police if deemed necessary. We do NOT offer an form of sexual or erotic massage, please do not disrespect us by asking for "extras" or "happy endings".
If you do not abide by the Terms of Business and Cancellation Policy, SSL Massage Therapies have the right to refuse treatment. SSL Massage Therapies also have the right to refuse treatment if they do not feel it is in your best interests.